Call Toll Free: 1-888-SILENTT or 1-888-745-3688

PRODUCT AVAILABILITY - Usually, most Desktop models are processed and shipped within two to three business days of your purchase, via FedEx Ground insured to US Customers. Die cast models and other items are shipped via USPS insured to US customers. However, sometimes the demand for an item exceeds the available supply. If we, or our suppliers, are out of stock on an item and do not expect to ship your item within five business days, we will notify you via email. In order to ship out your item to you as soon as possible, some products are shipped to you directly from the manufacturer, or our distributor. Delivery for these items may take up to two weeks or longer.

CURRENT CUSTOMER ORDER STATUS - If you are a current customer, you may inquire about the status of your order by sending us an email here.
Thank you for your choosing Silent Thunder Models!

EXPEDITED SHIPMENT REQUESTS - If you are in need of rush delivery for a birthday, graduation, anniversary, corporate gifts, or any other special occasion, please contact us for availability and the details of the extra expedited delivery charges, usually shipped via FedEx. If the model(s) is available, we will expedite your shipment to you immediately upon payment via PayPal, Credit Card or Money Order/Bank Check. We can have your item shipped Overnight ($50-$95 shipping cost) - 3 Day Express Saver ($20 - $50 shipping costs) or 2 Day Select ($22 - $65 shipping costs).
Shipping cost range varies based on zip code...(western states more expensive, eastern-midwest less expensive).
Please email or call for specific expedited shipping rates for your zip code.
Place your last minute orders by 3:00 pm, on any business day for delivery on the next day when you choose FedEx OVERNIGHT charges.
If you do not receive a response within a few hours. Please use this alternate email address.

BACKORDERED ITEMS - Backordered items can be replenished in a matter of weeks, although some unique backordered items can take up to two to four months to obtain, depending on the type of model. We will notify you as soon as possible about your backordered item, and supply you with the estimated delivery date.

SHIP AND SUBMARINE MODELS - Are generally available within two to four weeks when inventory levels are good. If the ship or submarine purchased is out of stock, it could take longer for delivery from the factory. Unexpected delays due to production or logistics can prolong delivery times up to three to four months to obtain, until the new inventory is delivered. Ship and submarine models are very painstakingly created and accurately detailed museum quality replicas, they are not mass produced. They are a true "work of art". Purchasing your ship and submarine models model now will ensure your model out of the next available inventory. Your patronage and patience is greatly appreciated!

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PayPal - We accept credit card payments securely via our PayPal Shopping Cart System, the #1 way to send money online!
1. Simply click on the "Add to Cart" buttons associated with the items you are purchasing.
2. A new browser window will open up with the contents of your shopping cart .
3. When you are finished shopping click on the "Checkout" button.
Please Note: Shipping and handling costs are automatically discounted on multiple item purchases via our PayPal Shopping Cart!

Please note: For new buyers, signing up for a PayPal account is now optional. This means you can complete payments first, and then decide whether to save your information for future PayPal purchases.
PayPal has made the credit card payment process this easy:
1. Customers enter their name and shipping address.
2. They are prompted for their credit card, email address, and phone number.
3. (Optional) After reviewing their information, they may choose to save their information by creating a PayPal account to make future transactions faster.

We also accept Credit Cards securely & directly via telephone (740-335-3449) or email us with the item(s) you would like to order if you require expedited delivery methods.
Click here for our secure credit card payment form:
https://secure1.gate.com/ssl/silentth/secure_ordering.html

Please contact us via email if you would like to order and pay via Money Order, Bank Check or Personal Check. Payment via Personal Checks are accepted, but we will hold the check for 10 days, to allow the funds to clear. Ohio residents please add 7% Ohio state sales tax.
Please make payable to: Silent Thunder Models
Mailing Address
Silent Thunder Models
7180 State Route 753 N.
Greenfield, Ohio 45123

INTERNATIONAL ORDERS - PURCHASING - International customers can purchase items directly from our web site. We will email you a PayPal link with information on how to pay the additional airmail shipping charge or please email before purchasing for shipping costs. International Orders ship via USPS Air Mail which takes 7-10 business days for delivery, longer for some countries.  Insurance for international USPS - United States Postal Service Air Mail shipments is not an option. If you would like insurance, see below.

INTERNATIONAL SHIPPING COSTS QUOTE - If you would like to know the USPS Air Mail shipping charges before purchasing an item from our website, please contact us via email with a list of the item(s) you would like to purchase.

INTERNATIONAL SHIPPING INSURANCE - If you would like insurance for your international shipment, internationally insured shipping will have to be facilitated via FedEx - Federal Express. Duty, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. The estimated time of delivery for international orders is 3-10 days.

SALES TAX - Sales tax is added only to orders delivered within the State of Ohio. The state of Ohio requires that we charge sales tax on the full amount of the order including the shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in the State of Ohio is 7%.

CANADIAN ORDERS - PURCHASING - Canadian orders are subject to duties, taxes and are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated delivery time for Canadian orders is 3-10 business days when items are in stock. Canadian buyers will be subject to higher shipping fees. We will email you a PayPal link with information on how to pay the additional shipping charge.

US Customers: - We will accept returns within 7 days of delivery, and provide full refunds of our items minus shipping and handling costs. Models must be returned in original boxes and packaged in original packing material. All Desktop models purchased by our U.S. customers will be shipped via FedEx Ground Insured. Items to our U.S. customers that arrive damaged will be handled via FedEx insurance and a new model will be sent to you once the damaged item has been returned. Our models are VERY well packaged however, and we have yet to experience any damage on our shipments. You must notify us before returning items or you will be assessed a 20% restocking fee.
International Customers: All Desktop models shipped to our International Customers will be shipped via USPS Airmail Insured at additional cost. If you require faster delivery time on your item, it will have to be shipped via FedEx or UPS and the cost is typically double that of USPS shipping. We are not responsible for loss or damage unless FedEx or UPS International shipping is chosen.
Custom Model Customers: Unfortunately, we cannot refund or accept returns on custom models after the pictures have been approved, by you, and the item has been delivered. Due to the cost of logistics associated with the production of these models. If an item is lost by the assigned carrier, we must file for loss/indemnity with the carrier, with a written statement from you, the customer, stating that you did not receive the item. In this circumstance, your model will be replaced. Custom Airplane, Space and Helicopter models are not covered for damage with given shipping cost. If insurance is desired to cover damage, FedEx or UPS shipping must be chosen. Custom Ship Models are only shipped via FedEx or UPS and are fully insured.

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